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FAQS - Frequently Asked Questions

Technical Questions

1. What's an E-book? - It is a book distributed electronically online?
2. In what format are the worksheets in this E-book? - We built the worksheets in this book in PDF format?
3. What is a PDF file? A PDF file is a document file that is opened using Acrobat Reader, a freeware which can be downloaded here .
4. What's the main difference between an MS Word document and a PDF document? - You can edit MS Word documents in microsoft office.
5. Do I need to install Acrobat Reader? Yes, but it may not be necessary since most computers come with Acrobat reader already installed. Check to see if your computer has it.
6. Do I need to pay for Acrobat Reader? - No, it's free. Download an upgraded version here.
7. What are thumbnails? - Thumbnails are reduced-size versions of pictures, used to make it easier to preview.
8. Why is the E-book a zip file? - We need to get you this e-book in one full piece and the best way is first putting it in a folder and then zipping that folder as one zip file bundle . Without which you will have to download each file individually and that can take a whole day.
9. What's a zip file? - The ZIP file format is a popular lossless data compression and archival format. A ZIP file contains one or more files that have been compressed.
10. What do I do when I download a zip file? - You need to extract it to access the contents inside.
11. How do I extract your zip file? - If you do not have a Zip file extractor software already installed, Download 7-zip here or here and install. After installation, right click on the zip file you downloaded (grammarebook) and choose 7-zip from the menu. Choose the option extract here. It will extract to a folder with the same name.
12. How large is this E-book? - It is about 100MB large.
13. Can I download this book on a slow internet connection? – Yes, but we recommend using download accelerators like FLASHGET or STAR DOWNLOADER . These are freeware that you can download and install on your computer for faster downloads.

E-book Questions

1. Who is this book suitable for? - This book is suitable for teachers of beginners, elementary, pre-intermediate and Intermediate levels. The book has some materials for advanced levels but not much. That means if you teach more advanced students, this book may not be very useful. Not sure, browse the content and see if this is what you need.
2. How do I access the contents? - Inside the GRAMMAREBOOK folder you downloaded, there is an INDEX.html file. Click on that file and a browser will display the content page. Click on each grammar topic to view the worksheets under that topic? You can also use the built-in search engine.
3. Why do I see thumbnails not worksheets when I click on a grammar topic? - The thumbnails are previews of the PDF worksheets under that topic. If you click on a thumbnail,you open a PDF document..
4. When I click on the tumbnail it takes me to a blank page - In the preview version, the links to the PDF files have been taken off. After purchase, your download will definitely have the PDF files linked.
5. Are these worksheets same as those on your sites? Yes and no. Yes we have chosen the best worksheets from our sites to include in the book. No, because there are several new worksheets we've added that are not on our websites.In fact over half of the worksheets are not on our sites.
6. Why should I buy what is free on your sites? - You'll not always have internet connection. Secondly offline browsing is faster than online. Finally, our worksheets are of the highest quality and unfortunately that means slightly larger file sizes and slower downloads.

Payment Questions

1. How soon can I get this E-book after payment? - You can get your download password to this E-book anytime from 30 mins after purchase to 24 hours.
2. What if I don't get the login details within 24 hours? - In the unlikely event of you not getting your login details, send us an email with the purchase receipt.
3. What should I watch out for when buying? - Make sure your mailbox is not full or turned off.Also use a valid mailbox.
4. Is payment refundable? - Yes and no. In the unlikely event of you not receiving your password within 2 days and having written an email and not heard from us. You can launch a complaint to the payment agency (paypal.com). They will investigate and if your claims are correct, you will get your money back. Also, some customers mistakenly pay twice for the same product and so we give a refund, but a service charge is taken off by paypal.

• Feel free to send in questions that have not been asked to- englishmedialabATgmail.com - replace AT with @, this is an antispam measure.

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